Extended Warranty

Extended Warranty

X-Treme offers two different options to extend the warranty period of your bicycle beyond the original one-year manufacturer warranty period.

 

$74.95 - ONE Year Extended Warranty:

This warranty begins the day after your original manufacturer warranty ends. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Warranty is for replacement parts only.   Labor & Service charges are not included.

Batteries warranty will be on a prorated basis, see chart below - refer to months 1 - 24. Start month for pro-rate is when bicycle is delivered. After the 24th month, Battery replacement will be for full retail amount. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period.

If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. Start month is when bicycle is delivered. 

Shipping & Handling is not included for replacement part, beyond the original standard warranty, period and will be the responsibility of the customer.

Original receipt of purchase required to be supplied by purchaser to receive replacement parts.  Extended warranty can only be purchased by the original bicycle purchaser.    Bicycles must be purchased direct from X-Treme or through an authorized X-Treme dealer.   Warranty cannot be purchased on bicycles bought used or second hand.

 

$149.95 - LIFETIME Extended Warranty:

This warranty begins the day after your original manufacturer warranty ends. This warranty will last the entire life of the bicycle as long as the product is still available by the manufacturer. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Warranty is for replacement parts only.   Labor & Service charges are not included.

Batteries warranty will be on a prorated basis, see chart below. Start month for pro-rate is when bicycle is delivered.

As an additional feature Tires & Tubes are covered in this warranty! This means if you puncture your tube you are covered! Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. Tube replacement will remain at X-Treme’s discretion not to exceed sensible amount.

Shipping & Handling is not included for replacement part, beyond the original standard warranty, period and will be the responsibility of the customer.

Original receipt of purchase required to be supplied by purchaser to receive replacement parts.  Extended warranty can only be purchased by the original bicycle purchaser.    Bicycles must be purchased direct from X-Treme or through an authorized X-Treme dealer.   Warranty cannot be purchased on bicycles bought used or second hand.

 

Battery Pro-Rated Discount

Start Month End Month Discount
1 12 100%
13 15 66%
16 18 60%
19 21 54%
22 24 48%
25 27 42%
28 30 35%
31 33 28%
34 36 21%
37+   20%

 

What is not covered by the X-Treme Extended Warranties?

We do not cover normal wear and tear on any components except for tires and tubes (lifetime warranty only).  Parts such as brake pads, spokes, hand grips, cables and housing

We do not cover scratch, dents or other cosmetic damage not caused by X-Treme.

We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.)

We do not cover defect or damaged parts from failure to follow instructions in owner’s manual, improper assembly, acts of God, misuse, neglect, improper storage, commercial use, alterations to the bikes original design or components, modifications with parts not sold by X-Treme, operator error resulting in accident, extreme or stunt riding, or improper maintenance & upkeep. 

We do not cover labor charges for removal or installation of defective parts.   Warranty is for replacement parts only.

 

How to Submit a warranty claim:

To submit a warranty claim please create a Support Ticket to access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.