X-Treme offers two different options to extend the warranty period of your bicycle beyond the original one-year manufacturer warranty period.
$74.95 - ONE Year Extended Warranty: This warranty begins the day after your original manufacturer warranty ends. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Batteries warranty will be on a prorated basis, see chart below - refer to months 1 - 24. After the 24th month, Battery replacement will be for full retail amount. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. Start month is when bicycle is delivered. Shipping & Handling is not included, beyond the original standard warranty period, and will be the responsibility of the customer. Warranty applies to original bicycle purchaser. Original receipt of purchase required.
$149.95 - LIFETIME Extended Warranty: This warranty begins the day after your original manufacturer warranty ends. This warranty will last the ENTIRE life of the bicycle! We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Batteries warranty will be on a prorated basis, see chart below. Start month is when bicycle is delivered. As an additional feature Tires & Tubes are covered in this warranty! This means if you puncture your tube you are covered! Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. Tube replacement will remain at X-Treme’s discretion not to exceed sensible amount. Shipping & Handling is not included, beyond the original standard warranty, period and will be the responsibility of the customer. Warranty applies to original bicycle purchaser. Original receipt of purchase required.
Battery Pro-Rate Discount
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Each extended warranty can only be purchased by the original bicycle purchaser. Bicycles must be purchased direct from X-Treme or through an authorized X-Treme dealer. Warranty cannot be purchased on bicycles bought used or second hand.
To submit a warranty claim please create a Support Ticket to access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.